Frequently Asked Questions
- What can I expect from your training program?
- What time of the day do you broadcast your training session?
- Can I log in and workout at any time of the day?
- What kind of equipment/software do I need to use your program?
- How do I sign up?
- What is the next step after I sign-up?
- What if I forget my user name/password?
- Do I need to have a PayPal Account?
- Is PayPal free to use?
- How do I cancel my membership on your website?
- My user name/ password don’t work.
What can I expect from your training program?
Knowledge and experience are the first two words that describe our program.
You will learn about various exercises and their applications so you will never perform them with improper form. (Knowledge)
You will see, hear and feel each and every exercise performed during each training session. (Experience)
You will never get bored with it because unlike fitness tapes, or DVDs each workout is different from the previous one and you will always get a chance to get answers to your questions via email or our Facebook fan page.top
What time of the day do you broadcast your training session?
Workout videos are available 24/7 If you want to train with us live, schedule a video conference over the SKYPE. Send us an email at greg@onlinepersonalfitnesstrainers.com with the request for a live consultation/training session. If you are a Gold Member you can come to our gym in Dublin OHIO and train with us once a week at no additional charge. That is a great opportunity to ask any questions you may have and also great way to stay accountable in your quest of better health and fitness.top
Can I log in and workout at any time of the day?
Yes. If you can log in and workout with us at any time of the day or night. You can log in 24/7 and workout with us anytime and everywhere through our website. Your membership allows you to log in no more then 3 times per day though. You can train at your own pace and whenever you decide. That’s the beauty of having your trainer waiting for you when you are ready to train.top
What kind of equipment/software do I need to use with your program?
You need to have a valid membership on our website with a username and password, a computer with a connection to the Internet and speakers. High speed internet is required to view the broadcast with best quality. (You will create your username and password during registration process)
Our videos are available on any system PC, MAC and smart phones/tablets. You do not need to download any software or players.top
How do I sign up?
Click on the “Sign-up now” button on a home page or choose the membership plan on a home page by clicking on the “get started” button under chosen membership. You will be taken to sign up page where you can join our site with credit card or PayPal account. After you enter your payment information you will be redirected back to the site to finish your registration. This is where you will create your own user name and password to log in to members area. Completing this step will grant you instant access to our video library and other member-only content.top
What is the next step after I sign-up?
After you sign up our system will send you a welcome email with your user name and password. Now you can start using our program immediately.top
What if I forget my user name/password?
You can retrieve your user name or password by entering your email address at the “Forgot Your Username or Password?” form. It will be e-mailed to your inbox.top
Do I need to have a PayPal Account?
No, However if you prefer using PayPal we have the option for you to choose this way of payment on our sign-up page. Instead of using your credit card click on PayPal Sign and continue with the sign-up process.top
Is PayPal free to use?
Yes. You can sign up for a PayPal account for free, and there’s no charge to transfer funds from your bank account to your PayPal account.
- Your sensitive financial information is securely stored on PayPal’s servers.
- When you use PayPal to pay online, you provide only your email address.
- The merchants/retailers receive payment from PayPal without ever seeing your financial information.
How do I cancel my membership on your website?
You can email us at greg@onlinepersonalfitnesstrainers.com and request to cancel your membership. You are in full control of your membership. Your membership can be canceled at any time. Just let us know via email that you wish to stop and we will immediately cancel your membership and your payments. top
My user name/ password don’t work.
Make sure you have correctly spelled your username or password while entering it in the log in form. Please remember, your login form is case sensitive.top
